1.ORDER ACKNOWLEDGEMENT

All orders received either verbally or in writing will be acknowledged back to you, by fax, email or post as a Sales Order Contract, for you to check your requirements have been interpreted correctly. Before signing please read and check thoroughly all details. Check thoroughly the description, quantity, price, date of collection or delivery and in the case of delivery the address details as Promotional Umbrellas (hereinafter referred to as The Company) cannot be held responsible for errors after receipt of signed sales order contract.

2.ACCEPTANCES

All orders are accepted subject to availability and at the price ruling at the date of delivery. Note that all orders are quoted on the description given and are subject to sight of final artwork

3.PRICES

All prices quoted are exclusive of VAT. Should The Company need to adjust the price of its products other than that quoted by its Representatives, we reserve the right to inform the customer of the adjustment and give you the customer the right to cancel should you wish to do so.

4.QUANTITIES

All Orders for manufactured products are subject to over or under production. Unless specifically agreed in writing the exact quantity produced will be charged in all cases. Our tolerance rate is + or – 5%.

5.ARTWORK

After signing of the artwork proof approval form we are unable to correct any mistakes or make amendments to the finished print.

6.PRINT SPECIFICATION

Unless clearly specified the size, position and method of the print are at the discretion of the printer. We make every effort to match print colours to your requirements but we are unable to always guarantee an exact match. Screen Printing bright colours onto dark backgrounds and the printing of tints and tones may cause particular difficulty. 4 Colour process (CMYK) prints are colour matched at the discretion of the printer unless a cromalin or match print are provided.

7.DELIVERY DATES

The Company will make every endeavour to adhere to all reasonable delivery date requirements. The Company however, reserves the right to vary this date due to circumstances arising beyond its control, including failure of its suppliers to deliver materials in due time. The Company will make every endeavour to adhere to all reasonable delivery date requirements.

8.CANCELLATION

Should the customer wish to cancel the order, The Company will charge for any work done to date, or materials specially obtained for that order. Any out of pocket expenses incurred will also be charged for and payment under this condition would be due immediately on receipt of invoice. The company is also entitled to receive the payment of its profit on the order.
All cancellations must be informed to The Company in writing. No responsibility will be accepted for telephone calls.

9.LOSS OR DAMAGE IN TRANSIT

No claim for loss due to late or delayed delivery will be entertained by The Company once the goods have been placed in the hands of The Companys carrier or the customers designated carrier. Claims for loss or damage to goods will not be entertained by The Company unless the following conditions are observed:
Any shortage and or damage in transit must be reported in writing within 4 days of delivery. Where goods are accepted from carriers unchecked, delivery sheets must be signed “not examined”. If goods are received damaged the carriers sheet should be signed stricly in accordance with the actual condition. The Company is not liable for any consequential loss or damage of any kind however it may arise.

10.COMPLAINTS

No complaints will be accepted unless The Company is informed in writing within 14 days of receipt of goods. The company reserves the right to inspect, collect and rectify goods that are cause of any complaint, within a reasonable timescale. A reasonable timescale being the original production time. Credits or cancellation of orders will not be accepted without this opportunity to rectify damaged or faulty goods.

11.INVOICING

Unless clearly stated on the order form, invoicing will be to the customer shown on the sales order contract under Invoice To. Split billing or alteration of debtor from that listed after signing off the sales order contract will not be allowed.

12.TERMS OF PAYMENT

Terms of payment are 30 days NET, from date of invoice, unless otherwise agreed by The Company in writing and must be strictly adhered to unless otherwise agreed, prior to delivery of the goods. If a customer fails to pay The Company by the due date, The Company reseves the right to suspend further deliveries of completed goods and further work on part completed goods. Any material and labour costs incurred will become due for immediate payment. Upon receipt of cleared funds outstanding orders will be completed or dispatched. Until payment is received in full The Company reserve the right to charge interest of 2.5% per annum above the base rate of The Company’s principle Bankers, calculated on the outstanding balance from the due date of payment down to receipt by The Company of payment.

Agreements between the customer and The Company, shall be in all respects, subject to the laws of England